Job Description
Join our award-winning remote team! TechConnect Solutions is urgently seeking a Part-Time Customer Support Specialist to deliver exceptional service from the comfort of your home. This 100% remote position offers flexible hours (20-25 hrs/week) and the opportunity to make a tangible impact while growing your career in a dynamic tech environment.
As a key member of our customer success team, you'll resolve inquiries, troubleshoot technical issues, and build lasting relationships with clients across the US. Our collaborative culture values work-life balance, professional development, and innovation—making this ideal for students, parents, or career transitioners seeking flexibility without sacrificing growth.
Responsibilities
- Respond to customer inquiries via email, chat, and phone with 95%+ satisfaction rate
- Troubleshoot technical issues for SaaS products using remote diagnostic tools
- Document cases accurately in CRM systems and maintain updated knowledge bases
- Collaborate with engineering teams to escalate complex issues effectively
- Proactively identify opportunities to enhance customer experiences
- Participate in weekly virtual training sessions to expand product expertise
- Meet weekly SLA targets for response and resolution times
Qualifications
- 1+ years of customer service or technical support experience
- Proficiency with remote collaboration tools (Slack, Zoom, CRM platforms)
- Exceptional written and verbal communication skills
- Strong problem-solving abilities with a customer-centric approach
- Self-motivated with reliable high-speed internet connection
- Ability to work independently during flexible hours (including weekends)
- High school diploma or equivalent; relevant certifications preferred
- US residency and unrestricted work authorization required