Job Description
Are you a night owl looking for a flexible remote career?
We are currently hiring Remote Night Shift Customer Support Specialists to join our growing team in Virginia. This is an excellent opportunity for those seeking flexible hours and the convenience of working from home. If you have a knack for problem-solving and enjoy helping others, we want to hear from you!
Why Join Us?
- Work 100% Remote from anywhere in Virginia.
- Competitive hourly pay with night shift differential.
- Flexible scheduling options to fit your lifestyle.
- Comprehensive training and career advancement opportunities.
We are looking for dedicated individuals to handle customer inquiries via phone, email, and chat during our peak evening hours.
Responsibilities
- Answer and resolve customer inquiries via phone, email, and chat with a focus on accuracy and speed.
- Diagnose and troubleshoot technical issues for our clients, providing step-by-step solutions.
- Document all interactions and resolutions in our CRM system accurately and efficiently.
- Maintain a high level of customer satisfaction (CSAT) while adhering to company service level agreements (SLAs).
- Collaborate with the team lead to identify trends and improve support processes.
- Stay updated on product knowledge and company policies to provide informed assistance.
Qualifications
- High school diploma or GED required; associate or bachelor's degree preferred.
- Minimum of 2 years of experience in customer service or technical support.
- Must be a US resident and authorized to work in the United States.
- Reliable, high-speed internet connection and a quiet home office environment.
- Ability to work independently and manage time effectively during night shifts.
- Strong written and verbal communication skills.