Job Description
Are you seeking a rewarding career in Virginia Beach that offers the freedom of a remote work environment? Horizon Digital Solutions is looking for enthusiastic professionals to join our growing team immediately. We prioritize flexibility, allowing you to balance your professional and personal life with our flexible hour schedules. If you have a knack for problem-solving and excellent communication skills, this is your opportunity to apply today.
Why Join Us?
- Immediate Start: Onboard and begin contributing within 48 hours.
- 100% Remote: Work from the comfort of your home in Virginia Beach.
- Flexible Schedule: Choose shifts that fit your lifestyle.
- Competitive Pay: Earn between $18.00 and $28.00 per hour based on experience.
We are committed to providing top-tier support to our clients and are looking for dedicated individuals to help us achieve that goal. If you are ready to take the next step in your career, we want to hear from you.
Responsibilities
- Answer incoming customer inquiries via phone, email, and live chat in a timely and professional manner.
- Resolve product or service problems by clarifying the customer's issue; determining the cause of the problem; selecting and explaining the best solution to solve the issue.
- Log and track all customer interactions and issues in the CRM system accurately.
- Escalate complex issues to the appropriate department or senior management when necessary.
- Collaborate with cross-functional teams to ensure seamless service delivery.
- Stay up-to-date with company products, services, and policies to provide accurate information.
Qualifications
- High school diploma or equivalent (Associate's degree preferred).
- Proven experience in customer service or a related field.
- Excellent verbal and written communication skills.
- Reliable high-speed internet connection and a quiet workspace.
- Ability to work independently with minimal supervision.
- Proficiency with Microsoft Office Suite and CRM software.
- Flexibility to work various shifts, including evenings and weekends.