Job Description
Join our dynamic team as a Night Shift Support Specialist in Anchorage, AK! We're urgently seeking dedicated professionals to provide exceptional technical support during overnight hours. This is your opportunity to excel in a fast-paced environment while enjoying competitive compensation and comprehensive benefits. Apply today and become part of Alaska's leading tech support provider!
Responsibilities
- Provide 24/7 technical support via phone, chat, and remote access
- Troubleshoot hardware/software issues across diverse platforms
- Document incident reports with precision and clarity
- Collaborate with global teams to resolve complex escalations
- Monitor system performance and proactively address anomalies
- Maintain strict security protocols during data access
- Train junior staff on support procedures and best practices
Qualifications
- 2+ years in IT customer support or helpdesk role
- Proficiency with Windows/macOS/Linux environments
- Strong network troubleshooting skills (TCP/IP, DNS, VPN)
- Ability to work independently with minimal supervision
- Excellent written and verbal communication skills
- CompTIA A+ or equivalent certification preferred
- Flexibility to adapt to changing priorities
- Valid Alaska driver's license (for occasional on-site visits)