Job Description
Join TechGuard Solutions' elite Night Shift Support Team and become the backbone of our 24/7 operations. As a Night Shift Support Specialist, you'll safeguard critical infrastructure while enjoying a 15% night differential and flexible scheduling. Our collaborative culture values innovation and work-life balance, offering comprehensive benefits including tuition reimbursement and wellness programs. Work from our state-of-the-art Boston facility where your expertise directly impacts client success.
Responsibilities
- Provide Tier 2/3 technical support for enterprise systems via remote and on-site channels
- Monitor and resolve critical infrastructure alerts during night hours (10 PM - 6 AM)
- Execute system maintenance, patches, and updates during off-peak periods
- Document incident resolutions using ServiceNow with detailed root cause analysis
- Collaborate with global teams during critical incidents and major deployments
- Maintain SLA compliance with 99.9% uptime targets
Qualifications
- 3+ years in enterprise IT support with night shift experience
- Expertise in Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- CompTIA Security+ or equivalent certification required
- Strong scripting skills (Python/PowerShell) for automation
- Ability to troubleshoot complex networking issues (TCP/IP, DNS, VPN)
- Excellent written communication for incident reporting