Job Description
We are seeking a dedicated Night Shift Support Specialist to join our elite team in Chandler, AZ. In this critical role, you will be the primary point of contact for our clients during off-hours, ensuring seamless technical operations and exceptional service delivery. We pride ourselves on a premium work environment that values reliability, technical expertise, and professional growth. If you are looking for a stable opportunity with competitive compensation and benefits, apply today.
Why Join Us?
- Competitive hourly rate ($18.00 - $24.00)
- Comprehensive medical, dental, and vision insurance
- Paid time off and holiday pay
- Professional development opportunities
- Supportive team culture
Responsibilities
- Provide 24/7 technical support via phone, email, and remote desktop tools to resolve hardware and software issues.
- Monitor system performance and incident reports to ensure maximum uptime for critical infrastructure.
- Log and categorize all support tickets accurately in the CRM system with detailed notes.
- Collaborate with the day-shift team to ensure seamless handover of ongoing complex cases.
- Escalate critical issues to upper management or specialized engineering teams immediately.
- Maintain a professional demeanor and provide exceptional customer service to ensure client satisfaction.
Qualifications
- High school diploma or equivalent; Associate degree in IT or related field preferred.
- Previous experience in technical support, help desk, or customer service is a plus.
- Must be willing and able to work night shifts (typically 10:00 PM - 7:00 AM).
- Strong problem-solving skills with the ability to troubleshoot complex technical problems.
- Excellent verbal and written communication skills.
- Basic proficiency with Microsoft Office Suite and ticketing systems.