Job Description
Are you ready to take control of your night shift career? Apex Support Solutions is urgently hiring dedicated Night Shift Support Specialists in Cincinnati, OH. Join a leading technology firm where your expertise in troubleshooting and client support will directly impact our success. We offer a competitive hourly rate, comprehensive benefits, and a supportive work environment designed for high performers.
Why Choose Our Night Shift?
Enjoy a quieter, more focused work environment and avoid the city rush. Many of our top performers enjoy a better work-life balance with our stable, rotating night schedule. If you are looking for a stable, high-growth opportunity in the heart of Ohio, apply today.
Responsibilities
- Technical Troubleshooting: Diagnose and resolve complex technical issues for clients via phone, email, and remote desktop support.
- System Monitoring: Continuously monitor server performance and network health to ensure 99.9% uptime for our clients.
- Incident Management: Log, track, and manage IT tickets using our Service Desk software, ensuring timely resolution.
- Client Communication: Provide clear, empathetic, and professional technical guidance to non-technical users.
- Documentation: Maintain accurate records of technical issues, resolutions, and system configurations.
- Team Collaboration: Coordinate with the day-shift team to hand off critical issues and ensure seamless service continuity.
Qualifications
- Experience: Minimum of 1-2 years of experience in technical support, IT help desk, or customer service.
- Availability: Must be available to work rotating night shifts (e.g., 11:00 PM - 7:00 AM).
- Education: High School Diploma or GED required; Associate’s degree in IT or related field is a plus.
- Communication: Exceptional verbal and written communication skills with a focus on customer satisfaction.
- Problem Solving: Strong analytical skills with the ability to troubleshoot hardware and software problems efficiently.
- Tools: Proficiency with Microsoft Office Suite and remote support tools (e.g., TeamViewer, LogMeIn).