Job Description
Are you a problem solver who thrives when the world sleeps? Apex Support Solutions is seeking dedicated Night Shift Support Specialists to join our growing team in Detroit, MI. We are looking for individuals who want to make a tangible impact while enjoying the unique perks of working in the evening hours.
Why Join Our Team?
- Competitive Pay: Earn between $18.00 and $25.00 per hour based on experience.
- Work-Life Balance: Enjoy a predictable schedule with no weekend or holiday shifts.
- Growth Opportunities: Clear pathways for advancement to Senior Tech or Team Lead roles.
Role Overview:
In this role, you will be the first line of defense for our enterprise clients, ensuring their technology runs smoothly while the rest of the world is offline. You will troubleshoot issues, resolve tickets, and provide world-class support during our critical operational window.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and remote desktop tools.
- Diagnose and resolve hardware, software, and network connectivity issues efficiently.
- Log all support interactions accurately into the ticketing system (Zendesk/Jira).
- Escalate complex issues to the appropriate engineering teams during handover periods.
- Conduct routine system health checks and security updates during off-peak hours.
- Document standard operating procedures and knowledge base articles.
Qualifications
- Minimum of 1-2 years of experience in IT Helpdesk or Technical Support.
- Strong knowledge of Windows 10/11 and macOS operating systems.
- Experience with remote support tools (e.g., TeamViewer, LogMeIn, AnyDesk).
- Excellent verbal and written communication skills.
- Ability to work independently in a quiet, low-light environment.
- Must be available to work night shifts (e.g., 10:00 PM – 6:00 AM).