Job Description
We are currently seeking a dedicated Night Shift Support Specialist to join our elite technical team in St. Petersburg, FL. This is a Direct Hire opportunity, offering the stability of permanent employment, comprehensive benefits, and a dynamic work environment.
In this pivotal role, you will serve as the primary point of contact for technical troubleshooting and system maintenance during our critical night operations. We are looking for a proactive problem-solver who thrives in a 24/7 operational setting and is committed to delivering excellence.
Responsibilities
- Monitor system performance and network stability during night hours to ensure 24/7 availability.
- Diagnose and resolve complex technical issues and customer inquiries with minimal supervision.
- Collaborate with day-shift engineering teams to transfer knowledge and close out critical tickets.
- Document technical resolutions and maintain an up-to-date knowledge base for internal use.
- Ensure strict adherence to security protocols, data privacy regulations, and company policies.
- Perform routine system checks and maintenance to prevent downtime.
Qualifications
- High school diploma or GED required; Associate’s degree in Computer Science or IT preferred.
- Minimum of 2 years of experience in technical support, help desk, or a related IT role.
- Must be available to work full-time, including nights, weekends, and holidays.
- Strong troubleshooting skills with the ability to work independently during off-hours.
- Excellent written and verbal communication skills to interact with diverse stakeholders.
- Familiarity with standard IT protocols, ticketing systems (e.g., JIRA, ServiceNow), and remote desktop tools.