Job Description
Join TechCare Solutions Inc. as a Night Shift Support Specialist and enjoy the perfect work-life balance with our flexible scheduling! We're seeking dedicated professionals to provide exceptional technical support during overnight hours while maintaining a healthy personal schedule. This role offers remote flexibility combined with occasional on-site collaboration in our Anaheim headquarters. You'll be part of an innovative team that values autonomy, growth, and employee well-being. If you thrive in dynamic environments and want to make a tangible impact while setting your own schedule, this is your ideal opportunity.
Responsibilities
- Deliver 24/7 technical support via phone, chat, and remote assistance for enterprise clients
- Monitor and maintain critical IT infrastructure during overnight hours
- Document all support tickets, escalations, and resolutions in CRM systems
- Collaborate with day-shift teams during handover periods for seamless continuity
- Proactively identify system anomalies and implement preliminary fixes
- Participate in bi-weekly team syncs and monthly upskilling workshops
- Maintain strict adherence to security protocols and compliance standards
Qualifications
- Minimum 1 year of technical support experience (IT helpdesk, Tier 2 support, or similar)
- Proficiency with remote desktop tools (TeamViewer, AnyDesk, etc.) and ticketing systems
- Strong problem-solving abilities with diagnostic and troubleshooting skills
- Excellent written and verbal communication skills for diverse client interactions
- Ability to work independently with minimal supervision during overnight shifts
- CompTIA A+ or equivalent technical certification preferred
- Availability to work flexible schedules including nights, weekends, and holidays
- Basic knowledge of Windows, macOS, and cloud platforms (AWS, Azure)