Job Description
Join our dynamic team as a Night Shift Support Specialist where flexibility meets opportunity! We're seeking dedicated professionals to provide exceptional technical support during overnight hours. Enjoy a balanced work-life schedule with our flexible hour options while serving as the critical backbone of our client operations. This role offers competitive compensation, comprehensive benefits, and a supportive remote-friendly environment. If you're a problem-solver who thrives in independent settings and values work-life harmony, apply today to become an integral part of our 24/7 support ecosystem.
Responsibilities
- Deliver 24/7 technical support via phone, email, and chat for enterprise clients
- Resolve complex system issues, software glitches, and hardware malfunctions
- Document troubleshooting processes and maintain detailed case logs
- Collaborate with global teams during cross-continental handovers
- Proactively monitor system health and escalate critical incidents
- Conduct remote diagnostics and implement effective solutions
- Provide after-hours coverage with flexible scheduling options
Qualifications
- Minimum 2 years in IT customer support or helpdesk role
- Proficiency with Windows/macOS, networking fundamentals, and cloud platforms
- Exceptional problem-solving skills with analytical mindset
- Strong written and verbal communication abilities
- Ability to work independently with minimal supervision
- Flexibility to adapt to changing schedules and priorities
- CompTIA A+ or equivalent certification preferred
- Experience with ticketing systems (Zendesk/Jira) required