Job Description
Join InnovateTech Solutions as a Night Shift Support Specialist and enjoy the perfect work-life balance with flexible scheduling! We're seeking dedicated professionals to provide exceptional technical support during overnight hours while maintaining a healthy work schedule. This role offers remote flexibility with occasional on-site collaboration at our Durham hub, competitive compensation, and opportunities for career growth in a dynamic tech environment.
Responsibilities
- Deliver responsive technical support via phone, chat, and remote assistance for enterprise clients
- Troubleshoot and resolve hardware/software issues during overnight shifts
- Document support tickets and maintain detailed case logs in CRM systems
- Collaborate with global teams during handover periods for seamless continuity
- Monitor system health and escalate critical incidents to senior engineers
- Contribute to knowledge base articles and process improvement initiatives
Qualifications
- 2+ years in IT support/help desk environments
- Proficiency with Windows/macOS and cloud platforms (AWS/Azure)
- Strong problem-solving and communication skills
- Ability to work independently during overnight hours
- CompTIA A+ or equivalent certification preferred
- Experience with ticketing systems (Jira/ServiceNow)
- Flexibility to adapt to changing priorities