Job Description
Join TechFlow Solutions as a Remote IT Support Specialist and become part of our innovative team! We provide all necessary equipment including laptops, monitors, headsets, and software to ensure your success from home. This role offers the flexibility of remote work while supporting our Milwaukee-based clients with cutting-edge IT solutions.
As a key member of our IT department, you'll troubleshoot hardware/software issues, manage network security protocols, and deliver exceptional technical support—all while enjoying Milwaukee's vibrant culture from your home office. We're seeking passionate tech professionals who value work-life balance and want to make an impact.
Responsibilities
- Provide remote technical support via phone, email, and chat for enterprise clients
- Configure, deploy, and maintain provided hardware (laptops, peripherals, networking equipment)
- Troubleshoot complex software/hardware issues using diagnostic tools and remote access
- Document all support cases in our ticketing system with detailed resolution steps
- Collaborate with cross-functional teams to implement IT security best practices
- Conduct remote system updates and patch management across client environments
- Train end-users on new technologies and security protocols
Qualifications
- 3+ years of experience in remote IT support or helpdesk roles
- CompTIA A+ certification or equivalent technical certification required
- Proficiency with Windows/macOS, networking fundamentals, and cloud platforms
- Experience with remote access tools (TeamViewer, AnyDesk, or similar)
- Strong problem-solving skills with ability to diagnose complex technical issues
- Excellent written/verbal communication skills for client interactions
- Ability to work independently with minimal supervision
- High-speed internet connection and dedicated home workspace (equipment provided)