Job Description
Join Our 24/7 Support Team
We are currently seeking a reliable and motivated Night Shift Support Specialist to join our team in Fort Worth, TX. In this role, you will be the first line of defense for our clients, ensuring seamless operations during the evening hours. If you thrive in a fast-paced environment and have a passion for helping others, we want to hear from you.
Why Join Us?
- Competitive hourly pay starting at $18.00
- Comprehensive health benefits package
- Flexible scheduling and night shift premium
- Career growth opportunities in a stable industry
Responsibilities
- Monitor System Health: Continuously monitor server performance and network traffic to identify potential issues before they impact users.
- Technical Troubleshooting: Diagnose and resolve technical issues reported by end-users via phone, email, or ticketing systems.
- Customer Assistance: Provide high-quality technical support and customer service to clients during evening hours.
- Documentation: Maintain accurate records of all support tickets, resolutions, and system changes in the CRM.
- Collaboration: Communicate effectively with the day-shift team to hand over unresolved issues and share insights.
- Security Compliance: Adhere to company security protocols and data privacy regulations.
Qualifications
- Experience: Minimum of 1-2 years of experience in technical support, IT help desk, or customer service.
- Education: High school diploma or GED required; Associate degree in IT or related field preferred.
- Availability: Must be available to work rotating night shifts (e.g., 11:00 PM to 7:00 AM).
- Communication: Excellent verbal and written communication skills.
- Problem Solving: Strong analytical skills with the ability to troubleshoot complex technical problems.
- Tools: Proficiency with ticketing systems (e.g., Zendesk, Jira) and basic office software.