Job Description
Are you a night owl looking for a stable career with a top-tier company?
Apex Digital Solutions is expanding our remote support team in Seattle, WA. We are seeking dedicated Technical Support Specialists to join our night shift operations. We provide all necessary equipment to ensure you work from home comfortably and efficiently.
As a key member of our team, you will be the first point of contact for our clients, resolving complex technical issues with empathy and expertise. This is a fully remote position with a competitive hourly rate and comprehensive benefits package.
Why Join Us?
- Equipment Provided: We provide a high-performance laptop, noise-canceling headset, and monitor upon hire.
- Night Shift Perks: Enjoy a quieter work environment and reduced commute times.
- Competitive Pay: $22 - $28.50/hour based on experience.
- Flexible Schedule: Shifts available 7 days a week.
Responsibilities
- Diagnose and troubleshoot hardware and software issues for clients via phone and remote desktop tools.
- Provide exceptional customer service and maintain high customer satisfaction scores during night shifts.
- Document all interactions, resolutions, and technical notes in the CRM system accurately and timely.
- Escalate complex technical issues to senior engineers or Tier 2 support when necessary.
- Collaborate with cross-functional teams to improve product features and support processes.
- Stay up-to-date with the latest technical trends and internal knowledge base updates.
Qualifications
- High school diploma or GED required; Associateās degree in IT or related field preferred.
- Must reside in the United States (Seattle, WA preferred).
- Proven experience in a customer support or technical support role (1+ years preferred).
- Reliable high-speed internet connection (minimum 25 Mbps download) and a quiet workspace.
- Strong problem-solving skills and ability to explain complex technical concepts to non-technical users.
- Must be available to work rotating night shifts, including weekends.