Job Description
Join NexusTech Solutions as a Night Shift Support Specialist and unlock premium earning potential in Mesa's thriving tech hub. We're seeking dedicated professionals to deliver exceptional technical support during overnight hours (10 PM - 6 AM). Enjoy competitive pay, comprehensive benefits, and a dynamic work environment designed for career growth. As a key member of our 24/7 operations team, you'll ensure seamless system functionality for enterprise clients while advancing your technical expertise. Apply today to elevate your career with one of Arizona's most innovative tech employers.
Responsibilities
- Provide Tier 2/3 technical support for enterprise hardware/software systems during overnight shifts
- Monitor and resolve critical infrastructure issues including network, cloud, and security systems
- Collaborate with global teams using ticketing systems (Jira/ServiceNow) for incident management
- Document troubleshooting processes and create knowledge base articles
- Execute scheduled system maintenance and patch deployments
- Maintain 99.9% uptime for client-facing services
- Escalate complex issues to senior engineers with detailed analysis
Qualifications
- 3+ years in enterprise IT support or systems administration
- Expertise in Windows Server, Linux, and cloud platforms (AWS/Azure)
- CompTIA Security+ or equivalent certification required
- Experience with monitoring tools (Nagios, SolarWinds, Datadog)
- Strong analytical skills for root cause analysis
- Excellent written communication for technical documentation
- Ability to work independently during overnight shifts
- Flexibility to adapt to changing priorities in a 24/7 environment