Job Description
Join our dynamic team as a Night Shift Support Specialist and become the backbone of our 24/7 operations. We're seeking a dedicated professional to ensure seamless technical support during overnight hours, delivering exceptional service to our global clientele. This immediate hire opportunity offers competitive compensation, comprehensive benefits, and a pathway to career growth in a cutting-edge environment.
Responsibilities
- Provide 24/7 remote technical support via phone, chat, and ticketing systems
- Resolve hardware/software issues for enterprise clients across multiple platforms
- Monitor network infrastructure and proactively address system anomalies
- Collaborate with cross-functional teams during critical incident escalations
- Document all interactions and resolutions in compliance with SLA requirements
- Contribute to knowledge base updates and process improvements
Qualifications
- 3+ years in IT support or helpdesk operations
- Proficiency with Windows Server, Active Directory, and cloud platforms
- Experience working night shifts or in 24/7 operational environments
- Strong diagnostic skills for network, security, and application issues
- CompTIA Network+ or equivalent certification preferred
- Exceptional problem-solving and communication abilities
- Ability to work independently with minimal supervision