Job Description
Launch your career with Nevada Tech Solutions! We're seeking motivated Night Shift Support Specialists to join our dynamic team in Reno, NV. No prior experience required—just your eagerness to learn and grow in a fast-paced tech environment. Enjoy competitive pay, comprehensive training, and opportunities for advancement while working overnight hours that fit your lifestyle.
As a cornerstone of our operations, you'll ensure seamless technical support for our clients while developing valuable skills in IT infrastructure, customer service, and problem-solving. Our supportive culture and structured onboarding program make this the perfect entry point into the tech industry.
Responsibilities
- Provide 24/7 technical support via phone, chat, and remote assistance
- Diagnose and resolve hardware/software issues for enterprise clients
- Document all support tickets accurately in our CRM system
- Collaborate with senior engineers during complex escalations
- Monitor system health and proactively address potential outages
- Train on proprietary tools and emerging technologies
- Maintain strict security protocols for client data
Qualifications
- High school diploma or equivalent required
- Basic computer literacy and internet navigation skills
- Excellent written and verbal communication abilities
- Strong problem-solving and analytical thinking
- Ability to work independently and as part of a team
- Flexibility to work overnight shifts (10 PM - 6 AM)
- Willingness to complete paid certification training
- Valid U.S. work authorization required