Job Description
Join our dynamic team as a Night Shift Support Specialist at Apex Solutions Group! We're seeking motivated individuals with no prior experience to provide critical technical support during overnight hours. This is your gateway to a rewarding career in IT with comprehensive training, competitive pay, and growth opportunities. Enjoy a quieter work environment, dedicated mentorship, and the satisfaction of keeping our systems running smoothly while the city sleeps. If you're tech-savvy, a quick learner, and thrive in independent settings, this is your perfect launchpad into the tech industry.
Responsibilities
- Monitor and respond to technical support tickets via phone, email, and chat during overnight hours
- Provide first-level troubleshooting for hardware, software, and network issues
- Document all interactions and resolutions in our ticketing system
- Collaborate with day-shift teams for seamless handover of unresolved issues
- Conduct system checks and maintenance during low-traffic periods
- Escalate complex issues to senior engineers with detailed documentation
Qualifications
- High school diploma or equivalent (degree preferred but not required)
- Basic computer literacy and familiarity with Windows/Mac operating systems
- Strong problem-solving skills and attention to detail
- Excellent written and verbal communication abilities
- Ability to work independently and manage time effectively
- Flexibility to work overnight shifts (10 PM - 6 AM)
- Willingness to complete company-provided technical training