Job Description
Launch your career in tech without prior experience! Albuquerque Tech Solutions is seeking motivated Night Shift Support Specialists to join our dynamic team. Enjoy competitive pay, comprehensive training, and a supportive environment designed to help you grow. Perfect for recent graduates or career changers looking to break into the IT field. Work with cutting-edge technology while maintaining Albuquerque's 24/7 operations.
Responsibilities
- Provide 24/7 technical support via phone, chat, and remote assistance
- Monitor system health and resolve Tier 1 issues for enterprise clients
- Document tickets accurately in our CRM system
- Collaborate with senior engineers during complex escalations
- Conduct daily system checks and preventative maintenance
- Train on proprietary software and security protocols
- Support hardware installation and basic troubleshooting
Qualifications
- High school diploma or equivalent (college students encouraged)
- Basic computer literacy and internet proficiency
- Strong problem-solving and communication skills
- Ability to work independently in a night shift environment
- Customer service mindset with patience and empathy
- Willingness to learn technical concepts through training
- Reliable transportation and punctuality
- Passion for technology and helping others