Job Description
Join Nexus Solutions Inc. as a Night Shift Support Specialist and launch your career in tech! We're seeking motivated individuals with no prior experience to join our dynamic 24/7 operations team. Enjoy competitive pay, comprehensive paid training, and career advancement opportunities in a collaborative environment. Our night shift offers premium differentials and a unique work-life balance. What you'll gain: Industry-recognized certifications, mentorship from senior engineers, and exposure to cutting-edge IT infrastructure. Why us? We invest in our people with tuition reimbursement programs and internal mobility pathways. Apply today and transform your future!
Responsibilities
- Monitor and resolve IT infrastructure tickets during night shifts via ticketing systems
- Provide Tier 1 technical support for hardware/software issues across 500+ endpoints
- Execute system backups, security patch deployments, and scheduled maintenance
- Document incident reports and escalations using ITSM best practices
- Collaborate with global teams during cross-continental handover procedures
- Conduct end-user troubleshooting via remote desktop and chat support
- Participate in monthly on-call rotation for emergency response
Qualifications
- High school diploma or equivalent (college preferred)
- Basic computer literacy with Windows/Mac OS familiarity
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision
- Strong problem-solving and critical thinking abilities
- Willingness to obtain CompTIA A+ certification within 6 months
- Flexibility to work 11 PM - 7 AM schedule (40 hours/week)
- Valid U.S. work authorization required