Job Description
Join our elite night shift support team and launch your career in IT with our comprehensive paid training program! TechSolve Solutions is seeking motivated individuals to provide critical technical support while our clients sleep. Enjoy competitive pay, career advancement opportunities, and a dynamic work environment in the heart of St. Petersburg. No prior experience required – we invest in your success!
Why Work With Us?
• Industry-leading paid training (4 weeks)
• Night shift differential pay
• Tuition reimbursement for certifications
• Health benefits after 90 days
• Modern downtown office with free parking
Responsibilities
- Provide 24/7 technical support via phone, chat, and remote access
- Troubleshoot hardware/software issues for enterprise clients
- Document incidents and maintain accurate ticket logs
- Collaborate with day shift teams for seamless handoffs
- Adhere to SLAs and prioritize critical outages
- Participate in continuous improvement initiatives
- Maintain security protocols for client data
Qualifications
- High school diploma or equivalent (college preferred)
- Basic computer literacy and internet navigation skills
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication
- Comfortable working independently during night hours
- Willingness to learn new technologies
- Ability to lift 20 lbs for equipment maintenance