Job Description
We are looking for dedicated individuals to join our Columbus team as Night Shift Support Specialists. This is a fantastic opportunity for those seeking a stable career path with paid training and excellent benefits. We value soft skills, attitude, and a willingness to learn.
In this role, you will be the first point of contact for our clients, resolving technical issues and providing top-tier customer service during our peak evening hours. No prior experience is required; we will teach you everything you need to know.
Why Apply?
- Comprehensive Paid Training: We invest in our employees. Get certified for free.
- Competitive Pay: Earn a great hourly rate starting at $18.00.
- Flexible Schedule: Choose a career that fits your lifestyle with our reliable night shifts.
- Growth Opportunities: Clear pathways to senior support roles and management.
Take the next step in your career today. Apply now and join the Apex family!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with a focus on empathy and efficiency.
- Diagnose and troubleshoot basic technical issues using established protocols and software.
- Document all customer interactions and issue resolutions accurately in the CRM system.
- Collaborate with team leads to escalate complex issues that require specialized attention.
- Maintain a positive and professional demeanor during high-volume night shifts.
- Stay updated on product knowledge through ongoing training sessions.
Qualifications
- High school diploma or GED equivalent.
- Basic computer literacy and internet navigation skills.
- Strong written and verbal communication abilities.
- Ability to work rotating night shifts, including weekends and holidays.
- Reliable internet connection and a dedicated workspace.
- Proactive problem-solving mindset.