Job Description
Join TechGuard Solutions as a Night Shift Support Specialist and become the backbone of our 24/7 operations! We're seeking a dedicated professional to provide exceptional technical support during overnight hours while working remotely from Lubbock, TX. This role offers competitive compensation, comprehensive benefits, and the flexibility to excel in a home office environment. If you're a problem-solver who thrives in quiet, focused settings and wants to make a real impact, apply today!
Responsibilities
- Deliver remote technical support to global clients via phone, chat, and ticketing systems during overnight shifts
- Troubleshoot complex hardware/software issues including network connectivity, cloud applications, and security protocols
- Document all interactions using ticketing systems with detailed resolution steps and preventive measures
- Collaborate with day-shift teams during handover periods to ensure seamless continuity of support
- Monitor system health alerts and proactively address potential infrastructure vulnerabilities
- Maintain compliance with ITIL standards and company security protocols
- Contribute to knowledge base articles and training materials for support team enhancement
Qualifications
- Minimum 2 years in technical support or helpdesk role with night shift experience
- Proficiency in Windows/macOS, cloud platforms (AWS/Azure), and network troubleshooting
- Industry certifications (CompTIA A+/Network+, ITIL) preferred
- Exceptional written communication skills for remote interactions
- Strong analytical abilities to diagnose and resolve complex technical issues
- Self-motivated with excellent time management in unsupervised environments
- Ability to remain calm and professional under pressure during critical incidents