Job Description
Join our innovative remote-first team as a Night Shift Support Specialist! We're seeking dedicated professionals to provide exceptional technical support during overnight hours while working remotely from Tucson. Enjoy competitive compensation, flexible scheduling, and opportunities for career growth in a dynamic environment.
Responsibilities
- Deliver 24/7 technical support via phone, chat, and remote access
- Troubleshoot complex hardware/software issues for enterprise clients
- Document cases meticulously in CRM systems
- Collaborate with global teams during critical incidents
- Maintain high customer satisfaction metrics (CSAT >95%)
- Escalate complex issues to senior engineers
- Contribute to knowledge base documentation
Qualifications
- 3+ years in IT support/helpdesk roles
- Expertise in Windows/macOS/Linux environments
- CCNA/CompTIA A+ certifications preferred
- Proven experience with remote support tools
- Exceptional problem-solving abilities
- Ability to work independently during night shifts
- Strong written and verbal communication skills
- Availability for overnight shifts (10 PM - 6 PM MST)