Job Description
Are you a night owl looking for a rewarding career in IT Support?
Apex Tech Solutions is seeking a dedicated Night Shift Support Specialist to join our growing team in Seattle, WA. We offer a competitive salary, comprehensive benefits, and a fully remote-friendly work environment for our night roster.
In this role, you will be the first line of defense for our clients during peak evening hours, ensuring seamless operations and top-tier technical assistance. If you thrive in a quiet environment and want to make a tangible impact on our 24/7 service delivery, we want to hear from you.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and chat to internal and external clients.
- Diagnose and resolve hardware, software, and network connectivity issues efficiently during night operations.
- Manage and prioritize incoming support tickets using our CRM system to ensure rapid response times.
- Document all technical interactions and resolutions in our knowledge base for future reference.
- Escalate complex issues to the appropriate engineering or management teams promptly.
- Maintain a high level of professionalism and customer satisfaction throughout all support interactions.
- Collaborate with the day-shift team to ensure a smooth handover of ongoing issues.
Qualifications
- High school diploma or equivalent; Associate's degree in IT or related field preferred.
- Proven experience in technical support, help desk, or customer service roles (night shift experience is a plus).
- Strong knowledge of Windows, macOS, and basic networking concepts (TCP/IP, DNS, DHCP).
- Excellent verbal and written communication skills with the ability to explain complex technical concepts simply.
- Ability to work independently and self-manage in a remote or hybrid night shift environment.
- Flexibility to work rotating shifts, including nights, weekends, and holidays as required.
- Valid driver's license and reliable transportation (for occasional on-site visits if needed).