Job Description
Join our elite night shift support team in Richmond, VA and unlock your potential with a $3,000 sign-on bonus! We're seeking dedicated professionals to provide critical technical support during overnight hours. Enjoy competitive pay, comprehensive benefits, and a flexible schedule that rewards your commitment to excellence. Work with cutting-edge technology in a collaborative environment where your expertise makes a real difference. Apply today and start your journey with a company that values your dedication!
Responsibilities
- Provide 24/7 technical support for enterprise systems via phone, chat, and remote access
- Monitor network infrastructure and proactively address security alerts
- Troubleshoot complex hardware/software issues for internal and external clients
- Document incident reports, resolutions, and knowledge base articles
- Collaborate with cross-functional teams during critical outages
- Perform system maintenance and updates during low-traffic windows
- Maintain strict compliance with data security protocols
Qualifications
- Minimum 2 years of IT support experience in 24/7 environments
- Proficiency with Windows/Linux systems and cloud platforms (AWS/Azure)
- Strong network troubleshooting skills (TCP/IP, DNS, VPN)
- CompTIA A+/Network+ or equivalent certification preferred
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision
- Flexible schedule availability (nights, weekends, holidays)
- Valid driver's license for occasional on-site support