Job Description
Are you looking for a stable, rewarding job with the flexibility of a night shift? Albuquerque TechConnect is seeking dedicated Support Specialists to join our growing team. We pride ourselves on delivering exceptional customer service around the clock, and we offer a competitive weekly pay structure that puts you first.
As a Night Shift Support Specialist, you will be the first point of contact for our clients during critical hours. You will troubleshoot technical issues, answer inquiries, and ensure our community has a seamless experience. If you are a problem-solver with a strong work ethic and want to work in the heart of New Mexico, we want to hear from you.
Why Choose Us?
- Weekly Pay: Get paid every single week for your hard work.
- Night Shift Benefits: Enjoy a quieter work environment and potential schedule flexibility.
- Professional Growth: Clear pathways for career advancement within the company.
Responsibilities
- Provide high-quality technical support and customer service to clients via phone, email, and chat during the night shift.
- Diagnose and troubleshoot hardware and software issues to resolve client problems efficiently.
- Document all customer interactions and technical resolutions accurately in the CRM system.
- Collaborate with the day shift team to ensure continuity of support and knowledge transfer.
- Maintain a positive and professional demeanor while managing high call volumes.
- Adhere to company policies and quality assurance standards.
Qualifications
- High school diploma or GED required; Associate’s degree or technical certification is a plus.
- Previous experience in customer support, technical support, or a related field.
- Must be available to work rotating night shifts (e.g., 10:00 PM – 6:00 AM).
- Strong communication skills, both verbal and written.
- Ability to troubleshoot basic computer hardware and software issues.
- Must be reliable, detail-oriented, and able to work independently.