Job Description
Are you a night owl with a passion for technology and customer service? Charlotte Digital Solutions is seeking a highly motivated Remote Night Shift Support Specialist to join our elite support team in Charlotte, NC. This is a unique opportunity to work flexible hours from the comfort of your home while providing top-tier technical assistance to our global clientele.
As a key member of our after-hours team, you will bridge the gap for our customers who require assistance outside of standard business hours. We pride ourselves on our cutting-edge technology and our commitment to employee satisfaction, offering a comprehensive benefits package including health insurance, paid time off, and a generous employee referral bonus.
Why Join Us?
- Flexible remote work environment in the heart of Charlotte.
- Competitive hourly wage ($22 - $30).
- Comprehensive training and career growth opportunities.
- Supportive and inclusive company culture.
Responsibilities
- Manage Inbound Inquiries: Handle a high volume of technical support tickets via phone, email, and live chat during the night shift.
- Troubleshoot Issues: Diagnose and resolve technical problems related to software, hardware, and network connectivity for end-users.
- Documentation: Maintain accurate and detailed records of all support interactions and resolutions in our ticketing system.
- Customer Education: Educate customers on best practices and new features to prevent future issues.
- Collaboration: Coordinate with day-shift teams to hand off unresolved issues and ensure seamless service continuity.
- System Monitoring: Monitor system alerts and perform routine checks to ensure service stability during off-peak hours.
Qualifications
- Experience: Minimum of 2 years of experience in technical support, help desk, or customer service.
- Availability: Must be available to work night shifts (e.g., 10:00 PM - 6:00 AM or 11:00 PM - 7:00 AM).
- Technical Skills: Strong knowledge of Windows, macOS, and common office software; familiarity with remote support tools (e.g., TeamViewer, LogMeIn) is a plus.
- Communication: Excellent written and verbal communication skills with the ability to explain complex technical concepts simply.
- Self-Motivated: Ability to work independently with minimal supervision and manage time effectively.
- Reliability: Proven track record of punctuality and dependability in previous roles.