Job Description
Join Our Elite Night Shift Team in Stockton, CA!
Are you looking for a stable career with a company that values your time and effort? Apex Support Solutions is currently seeking dedicated Night Shift Support Specialists to join our growing team. We offer competitive hourly rates, weekly pay, and a supportive work environment.
In this role, you will be the first line of defense for our clients, ensuring that their technical and service needs are met with precision and care during the evening hours. If you are detail-oriented, a great communicator, and ready to advance your career, we want to hear from you.
Why Choose Us?
- ✅ Weekly Pay: Get paid every week for your hard work.
- ✅ No Experience Required: We provide comprehensive paid training.
- ✅ Growth Opportunities: Clear paths to team lead and management roles.
- ✅ Modern Facilities: State-of-the-art office in the heart of Stockton.
Responsibilities
- Provide exceptional technical support and customer service via phone, email, and live chat.
- Diagnose and troubleshoot hardware and software issues for internal and external clients.
- Maintain accurate and up-to-date records of all customer interactions and issue resolutions.
- Collaborate with the day-shift team to ensure seamless workflow transitions.
- Escalate complex issues to senior management when necessary, providing detailed summaries.
- Adhere to all company policies, procedures, and quality assurance standards.
Qualifications
- High school diploma or equivalent (GED) required; Associate’s degree preferred.
- Previous customer service or technical support experience is a plus, but not mandatory.
- Must be available to work 2nd Shift (typically 5:00 PM – 2:00 AM or 6:00 PM – 3:00 AM).
- Strong computer literacy and typing skills (35+ WPM).
- Excellent verbal and written communication skills with a focus on empathy and professionalism.
- Ability to work independently and manage time effectively in a fast-paced environment.