Job Description
Launch your career in tech with our comprehensive paid training program for Night Shift Support Specialists! We're seeking motivated individuals in St. Petersburg, FL to join our dynamic team and provide exceptional technical support to clients across the US. No prior experience required – we'll invest in your growth with industry-leading training while you work flexible overnight hours.
Enjoy competitive pay, comprehensive benefits, and a supportive environment designed for career advancement. Our training covers everything from system diagnostics to client communication, ensuring you're fully prepared to excel in this role. Join us and transform your career with one of Florida's fastest-growing tech employers!
Responsibilities
- Deliver remote technical support via phone, chat, and email during overnight hours
- Diagnose and resolve hardware/software issues for enterprise clients
- Document all interactions and solutions in our CRM system
- Collaborate with day-shift teams for seamless client handoffs
- Participate in continuous training to enhance technical expertise
- Monitor system alerts and proactively address potential issues
- Maintain high customer satisfaction through professional communication
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong problem-solving abilities and attention to detail
- Excellent written and verbal communication skills
- Comfortable working independently overnight (11 PM - 7 AM)
- Basic computer literacy and willingness to learn new technologies
- Ability to remain calm under pressure during critical incidents
- Valid US work authorization and reliable transportation
- No experience required – training provided!