Job Description
Join our award-winning team as a Remote Customer Support Specialist with all equipment provided! We're urgently hiring for this full-time, work-from-home position based in San Francisco, CA. Perfect for tech-savvy individuals who thrive in dynamic environments, this role offers competitive compensation and comprehensive benefits.
What We Offer:
- Full-time remote position with flexible schedule
- Company-provided laptop, headset, and ergonomic equipment
- Health, dental, and vision insurance
- 401(k) with company match
- Professional development stipend
- Collaborative virtual team environment
About the Role:
You'll be the voice of our brand, resolving customer inquiries via phone, email, and chat while delivering exceptional service. Our cutting-edge tech stack ensures seamless remote operations.
Responsibilities
- Handle 50+ daily customer interactions across multiple channels (phone, email, chat)
- Resolve technical issues using proprietary CRM and diagnostic tools
- Document cases accurately in Salesforce with detailed resolution notes
- Collaborate with Tier-2 engineers for complex escalations
- Meet/exceed SLA targets: <90s response time, <24hr resolution
- Contribute to knowledge base with solution templates
- Participate in daily stand-ups and quarterly training sessions
Qualifications
- 2+ years customer service/tech support experience
- Proficiency with CRM systems (Salesforce preferred)
- Exceptional written/verbal communication skills
- Strong problem-solving abilities with analytical mindset
- Self-motivated with proven remote work history
- US-based with reliable high-speed internet
- Ability to work PST hours (9 AM - 6 PM)
- Technical aptitude for troubleshooting software/hardware issues