Job Description
Join our dynamic remote team as a Night Shift Technical Support Specialist! We're seeking a dedicated professional to provide exceptional technical assistance to our clients during evening hours. This fully remote position offers competitive compensation, comprehensive benefits, and the flexibility of working from anywhere in Georgia. As a key member of our 24/7 support team, you'll troubleshoot complex issues, document resolutions, and contribute to improving our customer experience. Enjoy a supportive environment with ongoing training and opportunities for career advancement.
Responsibilities
- Resolve technical inquiries via phone, email, and chat during night shift hours (11 PM - 7 AM EST)
- Troubleshoot hardware/software issues including connectivity, performance, and security concerns
- Document all interactions and solutions in our ticketing system with detailed accuracy
- Collaborate with global support teams to escalate complex issues and ensure timely resolution
- Proactively identify trends in customer issues to contribute to knowledge base improvements
- Maintain strict confidentiality and compliance with data security protocols
- Participate in continuous training to stay updated on product updates and support techniques
Qualifications
- Minimum 2 years of technical support experience in a remote or night shift environment
- Proficiency in diagnosing Windows/Linux OS and network connectivity issues
- Strong analytical skills with ability to troubleshoot complex technical problems independently
- Excellent written and verbal communication skills with professional demeanor
- Ability to work effectively during night shift hours with minimal supervision
- CompTIA A+ or equivalent certification preferred
- High-speed home internet connection (minimum 50 Mbps) and quiet dedicated workspace
- Previous experience with CRM systems like Salesforce or Zendesk