Job Description
Are you ready to start your career tomorrow? We are urgently seeking a dedicated Night Shift Support Specialist to join our dynamic team in Jacksonville, FL.
As a critical part of our 24/7 operations, you will be the first point of contact for our clients, ensuring technical issues are resolved quickly and professionally. We are looking for night owls who thrive in a quiet environment and want to build a long-term career in IT Support.
Why You Should Apply:
- Immediate Start: Positions available to begin as early as tomorrow night.
- Competitive Compensation: Earn between $18.00 and $25.00 per hour based on experience.
- Stable Schedule: Enjoy predictable night shift hours with no weekend rotation (e.g., 2-2-3 or 3-2-2).
- Growth Opportunities: Clear pathways to Senior Support and IT Management roles.
Join us and be the backbone of our customer success team tonight and every night.
Responsibilities
- Provide exceptional technical support via phone, email, and remote desktop tools to internal and external clients.
- Diagnose and troubleshoot hardware, software, and network connectivity issues efficiently.
- Maintain and update a high volume of support tickets in the CRM system with accurate documentation.
- Escalate complex technical issues to senior engineers or third-party vendors when necessary.
- Collaborate with the day-shift team to ensure seamless service continuity during shift handovers.
- Stay updated on product knowledge and company policies to provide accurate information to customers.
Qualifications
- High school diploma or GED required; Associate degree in Computer Science or IT preferred.
- 1+ years of experience in technical support, help desk, or customer service.
- Strong understanding of Windows and Mac operating systems, troubleshooting basics, and hardware assembly.
- Excellent verbal and written communication skills with the ability to explain complex concepts simply.
- Must be legally authorized to work in the United States and able to work rotating night shifts (e.g., 10:00 PM - 6:00 AM).
- Reliable internet connection and a dedicated workspace if working in a hybrid capacity.