Job Description
Join TechSolutions Inc. as a Night Shift Technical Support Specialist and start your career tomorrow! We're seeking dedicated professionals to provide exceptional technical assistance during our overnight operations. Enjoy competitive pay, comprehensive benefits, and a supportive team environment while serving our diverse client base. This is an immediate opportunity to advance your career in IT support with minimal wait time.
Responsibilities
- Provide remote technical support for hardware, software, and network issues
- Manage ticket queues and resolve Tier 1-2 support requests
- Document incidents and solutions using ITSM platforms
- Collaborate with global teams during cross-continental shifts
- Conduct system health checks and preventative maintenance
- Train users on new technologies and best practices
- Escalate complex issues to senior engineers with detailed documentation
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years of technical support experience in 24/7 environments
- Proficiency with Windows/macOS and networking fundamentals
- Strong diagnostic and problem-solving abilities
- Excellent written and verbal communication skills
- CompTIA A+ or similar certification a plus
- Ability to work independently with minimal supervision
- Flexibility to work nights, weekends, and holidays