Job Description
Are you looking for a stable, well-paid role that fits your schedule? We are seeking a dedicated Night Shift Technical Support Specialist to join our growing team in Wichita, KS. This is a Direct Hire position offering competitive pay, comprehensive benefits, and the opportunity to work in a secure, high-tech environment.
As a Night Shift Support Specialist, you will be the first line of defense for our clients, ensuring minimal downtime and maximum productivity during off-hours. If you have a knack for troubleshooting and enjoy the quiet focus of the night shift, we want to hear from you.
Why Apply?
- Direct Hire Opportunity: No temp agencies, just a permanent career path.
- Competitive Pay: $50k - $65k annually depending on experience.
- Shift Benefits: Enjoy your days free with our 11:00 PM - 7:00 AM schedule.
- Full Benefits: Medical, dental, vision, and 401(k) matching.
Responsibilities
- Provide Tier 2 and Tier 3 technical support via phone, email, and remote desktop tools.
- Troubleshoot hardware, software, network connectivity, and peripheral issues.
- Monitor system health and alerts during night shifts to ensure business continuity.
- Document all support tickets, resolutions, and incident reports accurately.
- Escalate complex issues to senior engineering teams promptly.
- Collaborate with the day-shift team to ensure seamless handover of unresolved tickets.
- Maintain a professional and helpful demeanor while assisting internal users.
Qualifications
- 2+ years of experience in IT Support, Help Desk, or a related technical field.
- Strong knowledge of Windows operating systems (10/11) and Microsoft Office Suite.
- Experience with remote access tools (e.g., TeamViewer, AnyDesk) is preferred.
- Ability to work independently and manage time effectively during the night shift.
- Excellent verbal and written communication skills.
- High school diploma or GED required; Associate's degree in IT or related field is a plus.
- Reliable transportation and proof of eligibility to work in the US.