Job Description
Join Nexus Global Solutions and transform your career with our 100% remote night shift Technical Support Specialist role. Work from anywhere in Florida while supporting cutting-edge technology solutions for Fortune 500 clients. We offer competitive compensation, comprehensive benefits, and a flexible schedule designed for peak productivity during night hours.
As a key member of our 24/7 operations team, you'll troubleshoot complex IT infrastructure issues, deliver exceptional customer experiences, and collaborate with global teams. This position is perfect for tech professionals seeking work-life balance without compromising on professional growth.
Responsibilities
- Provide Tier 2/3 technical support for cloud-based systems and enterprise software
- Resolve critical infrastructure issues during night shift operations
- Document troubleshooting processes and maintain knowledge base articles
- Collaborate with cross-functional teams during critical incident management
- Conduct system health checks and proactive maintenance during off-peak hours
- Mentor junior support staff during shift transitions
Qualifications
- 3+ years in enterprise IT support or systems administration
- CCNA or CompTIA Security+ certification required
- Expertise in AWS/Azure cloud environments and networking protocols
- Proven experience with ticketing systems (Jira, ServiceNow)
- Strong analytical skills for complex problem-solving
- Ability to work independently with minimal supervision
- Excellent written and verbal communication skills