Job Description
Welcome to TechHorizon Solutions, a leading provider of remote IT support services. We are looking for a Night Shift Technical Support Specialist to join our high-performing team. This is a 100% remote opportunity for a self-motivated professional based in Ohio who thrives in a fast-paced environment.
Why You’ll Love Working Here:
- 100% Remote: Work from anywhere in Ohio (or the US).
- Night Shift Schedule: Enjoy the quiet of the night while earning a competitive salary.
- Modern Tech Stack: Work with cutting-edge tools and CRM systems.
- Flexible Benefits: Health, dental, and vision insurance available.
We are committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Responsibilities
- Provide exceptional technical support to clients via phone, email, and chat during night hours.
- Diagnose and resolve hardware, software, and network connectivity issues remotely.
- Maintain accurate and detailed records of all customer interactions and resolutions in the helpdesk system.
- Escalate complex technical issues to senior engineers while keeping customers updated on status.
- Collaborate with the day-shift team to ensure seamless continuity of service.
- Stay current on product knowledge and technical documentation to assist users effectively.
Qualifications
- High school diploma or equivalent required; Associate’s degree in Computer Science or IT preferred.
- Minimum of 1-2 years of experience in technical support or customer service.
- Strong troubleshooting skills for Windows, macOS, and mobile operating systems.
- Excellent written and verbal communication skills with a focus on customer empathy.
- Ability to work independently and manage time effectively during night shifts.