Job Description
Are you a night owl who loves solving complex technical problems?
Apex Tech Solutions is seeking a Night Shift Technical Support Specialist to join our elite remote team in Austin, Texas. In this pivotal role, you will provide critical technical assistance to our US-based clientele during evening hours, ensuring seamless operations while enjoying a perfect work-life balance.
We offer a competitive salary, comprehensive benefits, and the flexibility to work from the comfort of your home.
Responsibilities
- Provide Tier 2 technical support via phone and email for hardware and software troubleshooting.
- Diagnose and resolve complex connectivity and system issues for remote clients.
- Maintain a high standard of customer satisfaction and professional communication.
- Document all technical interactions and resolutions in our CRM system.
- Collaborate with the day-shift team to ensure knowledge continuity.
- Stay updated on product features and technical documentation.
Qualifications
- High School Diploma or GED required; Associate’s degree preferred.
- Minimum 1-2 years of experience in technical support or customer service.
- Must be able to work full-time night shifts (e.g., 10:00 PM - 6:00 AM EST).
- Demonstrated proficiency with remote troubleshooting tools and ticketing systems.
- Strong written and verbal communication skills with a focus on empathy.
- Reliable high-speed internet connection and a dedicated home office space.