Job Description
We are seeking a dedicated Night Shift Technical Support Specialist to join our remote team in California. If you are a night owl who thrives in a flexible, independent work environment, this is the perfect opportunity for you. You will be the first line of defense for our clients, troubleshooting hardware and software issues while enjoying the freedom of working from home.
At Apex Digital Solutions, we prioritize employee well-being and offer a competitive benefits package, including health insurance, paid time off, and a clear path for career advancement. Join us and work in a role that offers both technical challenge and schedule flexibility.
Responsibilities
- Provide advanced technical support to customers via phone, email, and chat during night shift hours.
- Diagnose and troubleshoot hardware and software issues on Windows and Mac operating systems.
- Manage and prioritize a high volume of incoming support tickets using our CRM software.
- Document all interactions, resolutions, and troubleshooting steps in the knowledge base.
- Collaborate with the day shift team to ensure continuity of support and resolve escalated issues.
- Maintain a high level of customer satisfaction and professionalism during peak night hours.
Qualifications
- High school diploma or GED required; Associate's degree in IT or related field is a plus.
- 1-2 years of experience in technical support, IT help desk, or customer service.
- Proven ability to troubleshoot computer peripherals, network connectivity, and basic applications.
- Must be available to work rotating night shifts (e.g., 10 PM - 6 AM or 11 PM - 7 AM).
- Reliable high-speed internet connection and a dedicated workspace are mandatory.
- Strong problem-solving skills and the ability to explain technical concepts to non-technical users.