Job Description
We are looking for a reliable Night Shift Technical Support Specialist to join our distributed team. If you enjoy solving problems and working independently in a remote setting, this is the perfect opportunity for you. We provide all necessary equipment to ensure you have a seamless work-from-home experience.
Why Join Us?
- Equipment Provided: We supply a high-performance laptop, monitor, and ergonomic peripherals.
- Flexible Schedule: Enjoy the quiet of the night while maintaining a full-time schedule.
- Competitive Pay: Earn between $18.00 and $25.00 per hour based on experience.
Located in Louisville, IL, we are committed to maintaining high standards of customer satisfaction and technical excellence.
Responsibilities
- Monitor and respond to incoming customer support tickets via phone and email during night hours.
- Diagnose and resolve technical issues related to software, hardware, and network connectivity.
- Install, configure, and troubleshoot operating systems and applications for remote clients.
- Maintain accurate and detailed records of all technical interactions and resolutions in the CRM system.
- Collaborate with day-shift teams to ensure continuity of support and knowledge transfer.
- Escalate complex issues to senior engineers or specialized departments when necessary.
Qualifications
- High school diploma or GED required; associate or bachelor’s degree in IT or a related field is a plus.
- Must be willing and able to work night shifts (e.g., 10:00 PM – 6:00 AM).
- Reliable high-speed internet connection (minimum 25 Mbps) and a quiet workspace.
- Strong problem-solving skills and the ability to explain technical concepts to non-technical users.
- Proficiency with Microsoft Office Suite and basic troubleshooting tools.
- Excellent communication skills and a customer-first attitude.