Job Description
Join our dynamic remote team as a Night Shift Customer Specialist! Enjoy the perfect blend of work-life balance with flexible evening hours from the comfort of your home in Indianapolis or Georgia. We're seeking dedicated professionals to deliver exceptional support while our global clients sleep. This fully remote position offers competitive pay, comprehensive training, and career advancement opportunities.
Apex Global Solutions values your expertise and offers a supportive virtual environment where you can thrive. As a key member of our 24/7 support team, you'll handle diverse customer inquiries with empathy and efficiency. No commute, no office politics – just meaningful work that fits your schedule.
Responsibilities
- Respond to customer inquiries via phone, email, and chat during night shift hours (10 PM - 6 AM EST)
- Resolve technical issues and provide product support for enterprise clients
- Document interactions accurately in CRM systems and maintain detailed case notes
- Collaborate with cross-functional teams to escalate complex issues
- Meet/exceed quality and productivity metrics while maintaining high customer satisfaction
- Participate in ongoing training to stay updated on products and procedures
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or technical support experience
- Exceptional communication skills with clear phone and written abilities
- Proficient in Microsoft Office and CRM software (Salesforce experience a plus)
- Reliable high-speed internet and quiet home workspace
- Ability to work independently with minimal supervision
- Flexible schedule availability during night shift hours