Job Description
Join NexaConnect Solutions as a Night Shift Work From Home Customer Support Specialist and become part of our innovative remote team based in Charlotte, NC. This 100% remote role offers the flexibility to excel from your home office while supporting our global clients during overnight hours. We provide comprehensive training, state-of-the-art equipment, and a collaborative virtual environment designed for professional growth. Enjoy competitive compensation, health benefits, and a structured career advancement path—all while maintaining a healthy work-life balance.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat during overnight shifts (11 PM - 7 AM EST)
- Troubleshoot technical issues for enterprise clients using diagnostic tools and remote access
- Document interactions in CRM systems with precision and maintain detailed case notes
- Collaborate with cross-functional teams to resolve complex escalations
- Meet monthly performance metrics including resolution time and customer satisfaction scores
- Stay updated on product updates and support protocols through continuous training
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years of customer service or technical support experience
- Strong typing skills (60+ WPM) and proficiency with CRM software
- Reliable high-speed internet and quiet home office environment
- Ability to work independently during overnight hours with minimal supervision
- Excellent problem-solving skills and patience in high-pressure situations
- U.S. work authorization and ability to pass background check