Job Description
Join our award-winning remote team as a Night Shift Work From Home Customer Support Specialist in Jacksonville, FL! We're hiring immediately and providing all necessary equipment including laptop, headset, and software. Enjoy the flexibility of working from home while supporting our Fortune 500 clients during their peak hours.
What You'll Love:
- Competitive salary with performance bonuses
- Comprehensive equipment package (no personal devices needed)
- 100% remote work with flexible scheduling
- Health benefits and 401k matching
- Opportunities for career advancement
Why GlobalTech? We've been recognized as a Top 100 Remote Employer for 3 consecutive years, with a 98% employee satisfaction rate. Our Jacksonville operations center supports over 5,000 remote agents nationwide.
Responsibilities
- Provide exceptional customer support via phone, chat, and email during night shift hours (10 PM - 6 AM EST)
- Troubleshoot technical issues for enterprise clients using proprietary software and diagnostic tools
- Document all interactions in CRM system with 99% accuracy
- Collaborate with global support teams to resolve complex escalations
- Maintain 95% customer satisfaction score through quality interactions
- Participate in monthly training sessions to enhance product knowledge
- Adhere to strict security protocols for client data handling
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service or technical support experience
- Strong problem-solving skills with ability to multitask
- Reliable high-speed internet connection (minimum 25 Mbps)
- Quiet, dedicated home office space
- Ability to work independently during night shift hours
- Proficient with Windows OS and Microsoft Office Suite
- Must pass background check and drug screening