Job Description
Join TechSupport Pro's elite remote team as a Night Shift Work From Home Representative! We provide all necessary equipment, including high-speed internet and ergonomic peripherals, so you can deliver exceptional service from your home office. This full-time night shift role offers competitive compensation, comprehensive benefits, and career advancement opportunities in the heart of Los Angeles.
Responsibilities
- Deliver 24/7 technical support via phone, email, and chat for enterprise clients
- Troubleshoot complex hardware/software issues using provided diagnostic tools
- Maintain detailed documentation of customer interactions and resolutions
- Adhere to SLA metrics and quality assurance standards
- Collaborate with global teams to escalate unresolved issues
- Participate in continuous training on new technologies
Qualifications
- Minimum 2 years in technical/customer support roles
- Proven night shift experience or willingness to work 11 PM - 7 AM PST
- Strong troubleshooting skills for Windows/macOS environments
- Excellent written and verbal communication abilities
- Reliable home internet connection (minimum 50 Mbps)
- Ability to work independently with minimal supervision
- CompTIA A+ or equivalent certification preferred