Job Description
Join TechSolve Inc.'s dynamic support team as a Part-Time Night Shift Specialist! We're seeking dedicated professionals to provide exceptional technical assistance during evening hours. This role offers flexible scheduling while ensuring our clients receive 24/7 premium support. You'll troubleshoot complex issues, document solutions, and collaborate with cross-functional teams—all while advancing your career in a fast-paced tech environment. Perfect for students or professionals seeking supplemental income with growth opportunities.
Responsibilities
- Deliver real-time technical support via phone, chat, and remote access during night shift hours
- Diagnose and resolve hardware/software issues with efficiency and precision
- Maintain detailed documentation of incidents and solutions in ticketing systems
- Collaborate with global support teams to escalate complex technical challenges
- Monitor system health and proactively address potential outages
- Provide exceptional customer service with a focus on first-contact resolution
- Adhere to security protocols and data protection standards
Qualifications
- Minimum 1 year of technical support experience or relevant certification
- Proficiency with Windows/macOS, networking fundamentals, and cloud services
- Strong problem-solving skills with ability to troubleshoot under pressure
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision during night shifts
- Basic knowledge of ITIL or similar IT service management frameworks
- Valid driver's license and reliable transportation (on-site availability required)
- Flexibility to work weekends and holidays as needed