Job Description
Join our dynamic team as a Remote IT Support Specialist with flexible hours! We're urgently hiring talented professionals in Minneapolis to deliver exceptional technical support while maintaining work-life balance. This fully remote role offers the freedom to structure your schedule around peak productivity hours while serving clients across Illinois and the Midwest. Enjoy competitive compensation, comprehensive benefits, and the opportunity to grow with an innovative tech leader.
Responsibilities
- Provide remote technical support via phone, chat, and ticketing systems for hardware/software issues
- Diagnose and resolve network connectivity, security vulnerabilities, and system performance problems
- Document support cases, knowledge base articles, and troubleshooting procedures
- Collaborate with cross-functional teams on infrastructure improvements and project deployments
- Maintain compliance with data protection protocols and security standards
- Train end-users on technology best practices and new system implementations
Qualifications
- 3+ years of experience in remote IT support or helpdesk environments
- Proficiency in Windows/macOS, cloud platforms (AWS/Azure), and networking fundamentals
- Strong analytical skills with ability to troubleshoot complex technical issues independently
- Excellent written and verbal communication skills for diverse client interactions
- CompTIA Network+ or equivalent certification preferred
- Experience with ticketing systems (Jira, ServiceNow) and remote access tools
- Self-motivated with ability to manage time effectively in flexible work arrangements