Job Description
Join our dynamic team as a Part-Time Night Shift Support Specialist at NexusTech Solutions! We're seeking dedicated professionals to provide exceptional technical and customer support during evening hours. This role offers flexible scheduling, competitive compensation, and the opportunity to work with cutting-edge technology while serving a diverse client base. Ideal for students, night owls, and tech enthusiasts seeking meaningful part-time work in Oakland's vibrant tech scene.
Responsibilities
- Deliver real-time technical support via phone, chat, and remote access for enterprise clients
- Troubleshoot complex software, hardware, and network issues with minimal supervision
- Document all interactions and resolutions using our ticketing system (Zendesk)
- Collaborate with global support teams during handover periods
- Monitor system alerts and proactively address potential outages
- Maintain detailed knowledge base articles for internal use
- Adhere to strict SLAs and security protocols during off-hours operations
Qualifications
- Minimum 1 year experience in IT support/help desk roles
- Proficiency with Windows/macOS, networking fundamentals, and cloud services
- Exceptional problem-solving skills and calm demeanor under pressure
- Available to work 20-25 hours/week on rotating night shifts (10 PM - 6 AM)
- CompTIA A+ or equivalent certification preferred
- Strong written communication skills for documentation
- Ability to work independently with minimal supervision
- Valid US work authorization required