Job Description
Join our dynamic team as a Part-Time Night Shift Support Specialist at NexGen Solutions Inc. in Oakland, CA. This role offers the flexibility of part-time hours while providing critical technical assistance to our clients during off-peak hours. You'll be the first point of contact for troubleshooting, ensuring seamless operations while maintaining exceptional customer service standards. Our collaborative environment values work-life balance, offering competitive compensation and opportunities for growth in the tech support field.
As a key member of our support team, you'll contribute to our mission of delivering reliable 24/7 technical solutions. This position is ideal for detail-oriented individuals seeking evening flexibility with a reputable tech firm. Enjoy comprehensive training and a supportive culture that recognizes your contributions.
Responsibilities
- Provide Tier 1 technical support for software, hardware, and network issues via phone, email, and chat
- Document and resolve client tickets with efficiency and accuracy in our CRM system
- Collaborate with day-shift teams for seamless issue escalation and resolution
- Monitor system alerts and proactively address potential service disruptions
- Deliver exceptional customer service with a focus on first-contact resolution
- Contribute to knowledge base documentation and process improvement initiatives
- Maintain strict confidentiality of client data and proprietary information
Qualifications
- Minimum 1 year of technical support or customer service experience
- Proficiency with Windows/macOS operating systems and basic networking concepts
- Strong problem-solving skills with ability to troubleshoot complex issues
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision during night shifts
- Flexible schedule availability (Sunday-Thursday, 11 PM - 7 AM)
- High school diploma or equivalent; relevant certifications a plus
- Valid California driver's license (if occasional on-site support required)