Job Description
Welcome to Apex Support Services, where we are redefining excellence in the IT and Customer Support landscape. We are currently seeking a dedicated and detail-oriented Part-Time Night Shift Support Specialist to join our dynamic team in Greensboro. If you thrive in a high-energy environment and have a passion for solving technical puzzles while helping our clients succeed, we want to hear from you.
As a Night Shift Support Specialist, you will be the critical bridge between our client’s technical challenges and their seamless operations. We offer a competitive hourly rate, a collaborative culture, and the flexibility of part-time hours that allow you to maintain a healthy work-life balance while supporting our 24/7 infrastructure.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and chat during the night shift.
- Diagnose and troubleshoot hardware, software, and network connectivity issues for end-users.
- Document all support interactions and resolutions accurately in our CRM system.
- Escalate complex technical issues to senior engineers during overlapping shift hours.
- Maintain a calm and professional demeanor while handling high-volume inquiries.
- Assist with system updates and patch management during off-peak hours.
Qualifications
- High school diploma or equivalent required; Associate’s degree in IT or related field preferred.
- Minimum of 1 year of experience in technical support, customer service, or help desk operations.
- Must be available to work rotating night shifts (e.g., 10:00 PM - 6:00 AM).
- Strong troubleshooting skills and knowledge of Windows, macOS, and common office software.
- Excellent verbal and written communication skills.
- Ability to work independently with minimal supervision.